Résumé of David Ross

David M. Ross
LinkedIn

Summary

• Highly motivated Microsoft Office Professional with core skills in administrative assistance, online training, meeting support, and customer service.  Detailed oriented and highly organized.
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Professional Experience

Administrative Assistant                   Kaiser Foundation Health Plan, Oakland, CA      09/06-05/11

• Arranged, facilitated, and recorded online and in-person meetings
• Created and maintained Microsoft Excel and Microsoft Word macros
• Arranged travel reservations
• Conducted Internet research
• Answered multi-line telephone
• Developed, maintained, and reported on company-wide surveys
• Provide administrative support for middle-level and director-level management
• Received several awards for excellence in assisting other employees
• Converted federally required compliance survey to an automated system resulting in increased efficiency and cost savings.

Desktop Support                               Spherion Company, San Ramon, CA                     02/04-09/06
All duties performed as a contractor at Kaiser Foundation Health Plan, Oakland, CA

• Converted multiple large documents into PDF files.
• Assisted with development of federally required questionnaires.
• Provided administrative assistance for middle-level management.
• Provided technical assistance for Microsoft Office programs
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Desktop Support                               ProUnlimited, Pleasanton, CA                                10/2 to 02/04
All duties performed as a contractor at PeopleSoft, Pleasanton, CA

• Monitored, recorded, and packaged online training sessions.
• Provided administrative support for department managers
• Performed software updates on department computers

Administrative Assistant                   Adecco, Pleasanton, CA                                           07/01 to 08/02

• Provided administrative support for department managers
• Updated computer hardware
• Developed tracking systems for service technician.

Education, Skills, and Community Service

• AS Degree, Computer and Information Science, Leeward Community College, Pearl City, HI
• Extensive self-study in computer software and hardware
• Software: Microsoft Excel, Microsoft Word, Microsoft Outlook, Microsoft Access, Dreamweaver, Lotus Notes, WordPerfect
• Typing: 55 wpm
• Webmaster for two non-profit organizations